![]() It's important to keep in mind that Customers who preboard may not occupy an exit seat. The designation serves as notification to our Operations (boarding) Agent that the Customer should be permitted to preboard. Those Customers who qualify for preboarding will receive a new boarding pass with a preboarding designation. Our Agents are trained to ask factfinding questions to determine if the Customer meets the qualifications described above. In most cases, the Customer requires assistance from only one other person, and any additional family members or friends are asked to board with their assigned group.Ĭustomers should request preboarding from our Customer Service Agent at the ticket counter or departure gate. We will allow one travel companion to act as an “attendant” and preboard with a Customer with a disability if the Customer requires the person's assistance either to board or while on the aircraft. The designation serves as notification to our Operations (boarding) Agent that the Customer should be permitted to board before Family Boarding. ![]() If a Customer with a disability simply needs a little extra time to board, we will permit the Customer to board before Family Boarding, between the “A” and “B” groups. Those Customers who need extra time to board will receive a new boarding pass with an extra time designation. Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. ![]() While the condition described would not technically qualify one for pre-boarding on Southwest, I suspect a gate agent would understand the need, and issue a pre-boarding pass upon upon request. Pre-boarding is for disabled passengers who require either assistance boarding the aircraft or a specific seat once on board. ![]() Just a minor correction to the above: Passengers requiring extra time do not preboard on Southwest, they are allowed to board with Family Boarding between the A and B groups. Read all about how it works at SW's site here.Ĭustomers may also advise us of any disability-related travel needs at the time of booking by telephone or, if a reservation has already been made, by calling 1-800-I-FLY-SWA (1-80) prior to travel. Once a Customer has added his/her option(s), the Customer should click “Update Information” and the information will be saved to the Customer’s reservation.Ĭustomers may also advise us of any disability-related travel needs at the time of booking by telephone or, if a reservation has already been made, by calling 1-800-I-FLY-SWA (1-80) prior to can indeed board early if you need extra time or assistance or have trouble standing. Then, select “Manage Reservations” from the “Flights” column, input the required information, and select “Search.” From that page, click on the "Special Assistance" link under the Passenger name. If a reservation has already been created, simply click on the “FLIGHT | HOTEL | CAR” link located on the top of our home page. After the Customer has selected his/her option(s), the Customer should scroll down and complete the booking process. When booking online, Customers may notice that there is a link (identified with a question mark) that directs the user to the details of our policies for assisting Passengers with disabilities. When booking a new reservation, Customers may use the “Special Assistance” link on the Enter Traveler Info page to indicate that he/she requires assistance. We give Customers the opportunity to proactively notify Southwest Airlines of any specific disability-related needs during and after booking on. Read all about how it works at SW's site here.Ĭustomers with disabilities are not required to provide advance notice of the need for assistance however, doing so helps us better prepare for the number of Customers who will need our help. You can indeed board early if you need extra time or assistance or have trouble standing.
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